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Useful Stuff


Proposals and concepts can be tested prior to full launch through prototyping. In addition, prototyping also provides an opportunity to collect more information on consumer needs, Download these useful tools and templates to use in prototyping;.

Desktop Walkthrough

Simple exercises in modelling service experiences using small, hand sized toys.

Service Prototyping

A tool for testing the service by observing the interaction of users with a prototype of the service.

Service Staging and Roleplaying

A tool for developing and testing service concepts.

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