Useful Stuff


The final step in the service design process is implementation. For a service, this stage of the process requires the service designer handing over a full service requirement over to the team responsible for delivery. Download these useful implementation tools and templates.

Service Specification

 Describes the aim of the service to be delivered in a detailed way and the evolution of the ideas developed step by step

Service Blueprints

An operational tool that describes the characteristics of the service interaction in enough detail to verify, implement and maintain it

Intervention Logic Map

A tool to help you develop the intervention logic that underpins a project/service

Use Cases

A tool to rough out the functionality of a service

Transferring Good Practices

A guide to transferring 'Good Practices' between cities