the sERVICE DESIGN COMPANY
Delivering competitive advantage through service differentiation
Useful Stuff
Implementation
The final step in the service design process is implementation. For a service, this stage of the process requires the service designer handing over a full service requirement over to the team responsible for delivery. Download these useful implementation tools and templates.
Service Specification
Describes the aim of the service to be delivered in a detailed way and the evolution of the ideas developed step by step
Service Blueprints
An operational tool that describes the characteristics of the service interaction in enough detail to verify, implement and maintain it
Intervention Logic Map
A tool to help you develop the intervention logic that underpins a project/service
Use Cases
A tool to rough out the functionality of a service
Transferring Good Practices
A guide to transferring 'Good Practices' between cities